Clek | Our Return Policy – Clek US

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Return Policy

Thanks for considering Clek. We’re confident you’ll have a great experience with your Clek products!

Before riding with us, please review our return policy to ensure that, in the unlikely event that you decide to initiate a return, you know what to expect.

General Return Policy Terms and Conditions

We accept returns on certain Clek car seats, booster seats and accessories (excluding the q-tether and p-thingy) if they meet the following criteria:

We do not accept returns on q-tether, p-thingy or items marked Clearance / Open Box. Replacement parts are final sale and non-refundable.

Product Return Terms and Conditions:

To Start Your Return:

To start a return, please contact our customer service team using the contact form at [clekinc.com/contact](/content/contact "Contact Form"/index.html)

You will need your order # along with the email address associated with your order.

Order Cancellation Policy

Unfortunately, we are unable to cancel orders once you have received an order confirmation email. Should you change your mind after purchasing, you may return unwanted items in accordance with our return policy above.

Promotional Price Guarantee

We honour promotional pricing on orders placed within fourteen (14) days before the start of a promotion (except for national selling holidays such as Black Friday, Cyber Monday, and Boxing Day).

Here’s How It Works:

If you purchase a product directly from us and that product is both in-stock and available at a lower price on our website during a sale event (within 14 days of your original purchase date), we will happily refund you the price difference.

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